Customer price tiers
Tiered and customer-specific pricing applied automatically, so negotiated prices are never missed.
- Price tiers by category
- Customer-specific prices
- Volume breaks
13Wholesale · ERP
Wholesale ERP for Bulk Orders, Price Tiers and Credit Customers
Wholesale runs on volume, price agreements and credit. Sydon ERP keeps each customer’s price tier, their credit position and the carton-to-piece stock in one place, so a large order is priced, checked and fulfilled correctly the first time.
- Customer price tiers
- Carton and piece conversion
- Credit terms and limits
- Bulk order handling
Where wholesale operations lose money
Wholesale margins are thin, so the errors that retail can absorb become the difference between profit and loss.
- Each customer has a negotiated price, and the wrong tier gets applied to a large order.
- Stock is bought by the carton and sold by the carton or the piece, and the figures disagree.
- Credit limits exist on paper, but orders are dispatched to customers already over them.
- Large orders are keyed in by hand from phone calls and messages, with lines missed.
- Returns and short deliveries are settled informally and never reconciled.
A wholesale ERP records each agreement once and applies it every time, so volume stops multiplying mistakes.
How a wholesale order runs through the system
From price agreement to settlement, one set of records — no re-entry between sales, stores and accounts.
Set the price tier
Each customer is assigned a price tier or specific negotiated prices, applied automatically on every order.
Take the order
Bulk orders are entered against the customer, in cartons or pieces, with the correct tier price and stock availability shown.
Check credit
The customer’s outstanding balance and limit are checked before the order is confirmed, with approval needed to exceed it.
Pick and dispatch
Orders are picked and dispatched against confirmed stock, with carton and piece quantities reconciled.
Invoice and settle
Invoices follow the dispatch, and settlements are allocated against specific invoices on the customer’s terms.
Modules a wholesale implementation usually includes
Most wholesalers start with orders, pricing and credit control, then extend into purchasing and delivery.
Carton and piece conversion
Buy and sell by carton, pack or piece with stock held correctly in one base unit.
- Carton ↔ piece
- Mixed-unit orders
- Correct stock either way
Credit control
Limits and terms enforced before dispatch, not discovered after.
- Limit check at order
- Payment terms
- Receivable ageing
Bulk order entry
Fast entry of large multi-line orders with live stock availability.
- Multi-line orders
- Stock availability
- Back-order handling
Purchasing
Purchase orders driven by demand and reorder levels, matched to goods received.
- Reorder suggestions
- GRN matching
- Supplier price history
Returns and short delivery
Returns and shortages recorded against the original invoice and reconciled properly.
- Return against invoice
- Credit notes
- Short-delivery claims
Reports wholesale managers rely on
From live transactions, so margin and credit exposure are current.
- Margin by customer and price tier, including the effect of volume discounts.
- Credit exposure and overdue balances by customer.
- Stock in cartons and pieces, with fast and slow movers.
- Sales by customer, rep and region.
- Returns and short-delivery analysis.
How the implementation runs
The sequence is the same across industries — what changes is the detail captured in the first step.
We start with a free requirement study on your site, produce a written scope with a fixed quotation, then build in phases with a demo at the end of each one. Masters and opening balances are migrated and reconciled before go-live, staff are trained on their own data, and support continues after handover. The full implementation process is set out on the main ERP page.
Wholesale ERP questions answered
Can each wholesale customer have their own prices?
Yes. Customers can be assigned a price tier or specific negotiated prices, and the correct price is applied automatically on every order, so a large order is never billed at the wrong tier.
Can we sell by the carton and by the piece?
Yes. Items carry carton, pack and piece conversions, and stock is held in a single base unit, so the figure stays correct however an order is placed.
Does it stop orders for customers over their credit limit?
Credit is checked before an order is confirmed. Orders that would exceed a customer’s limit need approval, so exposure is controlled at the point of sale rather than discovered at month end.
How is wholesale different from your distribution ERP?
Wholesale is centred on bulk B2B selling — price tiers, credit terms and large orders. Distribution adds route planning, van loading and field delivery. Many businesses need parts of both, and the modules combine in one system.
Related ERP pages
See a wholesale order priced, checked and dispatched
Tell us how your price agreements and credit terms work today. We will demo a bulk order against your own customers and put a written scope and fixed quotation in front of you.