12Service & Repair · ERP software

Repair centre job tracking from intake to invoice

Every device tracked through diagnosis, parts, repair and collection.

  • Job intake and device details
  • Status workflow
  • Parts issue to job
  • Technician assignment
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The problem

Devices were tracked on a paper job sheet attached to the unit. Customers phoning for status could not be answered without finding the physical unit.

What we built

We built job records created at intake with a status a counter can answer from, parts issued against the job, and invoicing from the job's actual content.

Modules delivered

  • Job intake and device details
  • Status workflow
  • Parts issue to job
  • Technician assignment
  • Customer status lookup
  • Invoice from job

What changed

What the delivered system does differently from the process it replaced.

  • Job status is answerable without finding the unit
  • Parts are costed to the job that used them
  • Invoices reflect actual work and parts

Built with

The stack chosen for this build.

  • Go
  • PostgreSQL
  • REST API

Why this customer is not named

Most of our customers allow the work to be described but not their name published. Where a customer has given permission, their name and testimonial appear here.

Independent accounts of our work are published by customers themselves on our Facebook reviews page.

Multi-branch hardware store with shared stock and branch-level pricing A hardware chain running each branch on its own books, needing one stock position across all of them without losing branch-level pricing control.Hardware wholesaler handling the same item in multiple units of measure Cement, pipes and fittings bought by the tonne or bundle and sold by the bag or length, with stock and margin correct in both.Credit customers, limits and settlements for a building supplier A supplier selling to contractors on account, needing credit control the counter can enforce.Bill of materials and production runs for a food manufacturer Raw material issue, production batches and finished goods tracked against a recipe rather than estimated.

Does this look like your problem?

If any of this is familiar, the first step is the same one this project started with: a free requirement study that ends in a written scope and a fixed price.

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Repair centre job tracking from intake to invoice | Case Study | Sydon Tech