12Restaurants & Food Service · Custom software

Delivery platform orders arriving in the same screen as dine-in

Third-party delivery orders handled alongside table orders instead of on separate tablets.

  • Delivery platform integration
  • Unified order queue
  • Stock deduction across channels
  • Preparation time management

The problem

Each delivery platform had its own tablet. Staff re-keyed orders into the till, missed them during service, and stock was never reduced for delivery sales.

What we built

We integrated the delivery platforms into the order flow so their orders appear in the same queue, reduce the same stock and appear in the same sales reporting.

Modules delivered

  • Delivery platform integration
  • Unified order queue
  • Stock deduction across channels
  • Preparation time management
  • Channel-level reporting
  • Menu sync to platforms

What changed

What the delivered system does differently from the process it replaced.

  • Delivery and dine-in orders share one queue
  • Delivery sales reduce stock like any other
  • Sales reporting covers every channel

Built with

The stack chosen for this build.

  • Go
  • PostgreSQL
  • REST API

Why this customer is not named

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Delivery platform orders arriving in the same screen as dine-in | Case Study | Sydon Tech