12Service & Repair · Custom software
Warranty and service contract tracking
Knowing what is under warranty or contract before work is quoted.
- Serial number registry
- Warranty term tracking
- Service contract entitlements
- Entitlement check at intake
The problem
Warranty status was checked by searching sales records manually, and contract entitlements were remembered by long-serving staff.
What we built
We linked serial numbers to their sale, warranty term and any service contract, so entitlement is shown when the job is created.
Modules delivered
- Serial number registry
- Warranty term tracking
- Service contract entitlements
- Entitlement check at intake
- Contract renewal reminders
- Claim recording
What changed
What the delivered system does differently from the process it replaced.
- Entitlement is visible at intake
- Contract renewals are prompted before expiry
- Warranty claims are recorded against the serial
Built with
The stack chosen for this build.
- Next.js
- TypeScript
- PostgreSQL
Why this customer is not named
Most of our customers allow the work to be described but not their name published. Where a customer has given permission, their name and testimonial appear here.
Independent accounts of our work are published by customers themselves on our Facebook reviews page.
Related case studies
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